dragon99betPrivacy Policy

This page describes what we collect when you use dragon99bet and how we keep that data protected. We at dragon99bet collect personal information necessary to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties for marketing purposes. Our commitment is to handle your information securely and transparently.

When you open an account on dragon99bet, you provide your name, email, phone number, and government-issued ID for verification. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details. We also track your betting activity, account balance, and withdrawal history. All this information is encrypted and stored on secure servers.

Our services are available only where local law permits. We comply with applicable privacy and data-protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via live chat, email, or in-app messaging.

What Data We Collect on dragon99bet

We at dragon99bet collect information in several categories. First, we collect identity information: your full name, date of birth, email address, phone number, and government-issued ID (KTP, passport, or driver's license). This information is required to verify your account and comply with know-your-customer (KYC) regulations.

Third, we collect betting and account activity data. We track every bet you place, the market type (football, live-dealer, slot, esports), the stake amount, the odds, and the settlement outcome. We record your account balance, deposit history, withdrawal requests, and bonus claims. We also log your login times and IP addresses for security purposes.

Fourth, we collect communication data. If you contact our support team via live chat, email, or in-app messaging, we store your messages and our responses. This helps us resolve issues and improve our service.

Identity data

Name, date of birth, email, phone, government ID

Payment data

Payment method, transaction amount, timestamp, confirmation

Activity data

Bets placed, stakes, odds, outcomes, account balance, withdrawals

Communication data

Support messages, chat history, email correspondence

How We Use Your Data

We use your data for several purposes. First, we use identity and payment information to verify your account and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This protects both your account and our payment partners from fraud and financial crime.

Third, we use your data to provide customer support. When you contact us, we review your account history and transaction details to resolve your issue quickly. We also use communication data to improve our support processes and train our team.

Fourth, we use your data for platform security and fraud prevention. We analyze login patterns, IP addresses, and device information to detect unauthorized access attempts. If we suspect your account has been compromised, we may temporarily suspend it and contact you to verify your identity.

Third-Party Data Processors

We at dragon99bet work with third-party processors to deliver our service. Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank partners) handle payment data separately according to their own privacy policies. We do not control how these processors use your payment information, but we require them to maintain security standards.

Our hosting provider stores our servers and databases. Our servers may be located outside your jurisdiction (for example, in Singapore or other regional data centres). By using dragon99bet, you consent to your data being stored and processed outside your home country.

We may also work with compliance and fraud-prevention vendors who help us detect suspicious activity and comply with regulations. These vendors have access to limited data (typically transaction patterns and account flags) and are bound by confidentiality agreements.

Your Rights and Data Access

We at dragon99bet respect your rights regarding your personal data. You have the right to access your data: contact our support team and we will provide a copy of the information we hold about you. You have the right to correct inaccurate data: if your name, email, or phone number is wrong, update it in your account settings or contact support.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you close your account, we retain your data for a minimum period (typically 5–7 years) to comply with anti-money-laundering regulations and tax requirements. After this retention period, we delete or anonymize your data.

You have the right to object to certain uses of your data. For example, if you do not want to receive promotional emails, you can opt out in your account settings. However, we will continue to send you transactional emails (deposit confirmations, withdrawal notifications, account alerts) because these are necessary to operate your account.

Cookies and Tracking

We use cookies and similar tracking technologies on dragon99bet to improve your experience. Cookies are small files stored on your device that help us remember your login status, language preference, and betting history. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We also use analytics tools to track how users interact with our platform. This helps us identify popular markets (Liga 1, Piala AFF, Champions League), improve our interface, and detect technical issues. Analytics data is typically anonymized and does not identify you personally.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use dragon99bet (for example, you may need to log in each time you visit).

Data Security and Encryption

We at dragon99bet use industry-standard encryption and security practices to protect your data. Your login credentials are encrypted using strong algorithms. Payment data is transmitted over secure, encrypted connections (HTTPS). Our servers are protected by firewalls and intrusion-detection systems.

However, no online system is completely secure. If you suspect unauthorized access to your account or a data breach, contact our support team immediately. We will investigate and take corrective action if necessary.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "last modified" date. Your continued use of dragon99bet after changes are posted constitutes acceptance of the updated policy.

Contact Us About Your Data

If you have questions about how we handle your data on dragon99bet, or if you want to exercise your rights (access, correction, deletion), contact our support team. We respond during standard business hours via live chat, email, or in-app messaging. Provide your account details and a clear description of your request, and we will assist you.